Privacy policy and UK GDPR rights for Duel readers
Start playingThis policy explains how the independent editorial team behind this Duel information portal handles personal information supplied by visitors. For the main site and the latest information about our work, visit Duel. The operator of the gambling platform is a separate organisation and applies its own privacy practices when you use its services.
The short version
We keep the information needed to publish this portal, respond to enquiries and understand how the site is used. We do not sell personal information or use it to build profiles for advertising. Any analytics or advertising activity should operate only where the relevant consent has been given.
Information you send directly, such as an email submitted through our contact channel, is handled by our editorial team. Technical information generated when you visit the site may also be collected through essential technologies such as cookies. You can control cookies through your browser, although disabling them may affect some site functions.
Information the portal collects
Contact enquiries may include your name, email address, message and any other information you decide to provide. Please avoid sending identity documents, account passwords, payment details or other sensitive personal information through an editorial enquiry.
Basic technical records can include device information, browser type, pages visited, referral information and timestamps. These records help the portal maintain its pages, investigate errors and understand general patterns of use. Any additional analytics or marketing technologies remain subject to the consent choices made through the site.
How the portal uses information
Editorial messages are used to answer questions, clarify published material and maintain an accurate record of correspondence. Technical data supports security, troubleshooting and basic measurement of the service. If consent is required for a particular purpose, processing does not begin until that consent has been obtained.
The legal basis for handling personal data depends on its purpose. Contractual steps may be needed to respond to a request, while legitimate interests can support maintaining the site, protecting it and understanding its use. Consent forms the basis where you have actively agreed to optional analytics or advertising processing.
Processors, sharing and international transfers
Service providers may support hosting, security, analytics, advertising and email delivery. They process information on our instructions for defined purposes rather than using it for their own commercial ends. We do not disclose personal information for sale.
Some service providers may operate outside the UK. Where an international transfer occurs, appropriate safeguards are used to maintain a lawful basis and protect your rights under the UK GDPR. Information connected with gambling accounts or transactions belongs with the relevant operator once you enter its platform, subject to that organisation’s own privacy framework.
Your rights and how to use them
You may ask whether we process your personal data, request a copy, correct inaccurate details, or ask us to erase or restrict processing in circumstances recognised by the UK GDPR. Other rights include data portability and objecting to processing based on legitimate interests. Where consent provided the basis, it can be withdrawn without affecting processing already carried out.
| Right | What it covers |
|---|---|
| Access | Ask for a copy of the personal data we process about you |
| Rectification | Have inaccurate or incomplete details corrected |
| Erasure | Request deletion where the legal conditions apply |
| Restriction | Ask us to limit how certain data is processed |
| Portability | Receive eligible data in a reusable electronic format |
| Objection | Object to processing based on legitimate interests |
| Consent withdrawal | Withdraw consent for optional processing |
Send a request to [email protected]. You may also complain to the Information Commissioner’s Office at ico.org.uk. We may need to verify your identity before acting on a request.
Retention and your controls
Editorial correspondence is kept only for as long as it is useful for the matter, our records or applicable legal duties. Technical data is retained for the period required for security, operational needs and the purposes for which it was collected. When information is no longer needed, it is deleted or anonymised.
Browser settings provide the main control over cookies and similar technologies. You can also use GamStop for self-exclusion from licensed gambling sites, or BetBlocker for multi-platform blocking.
Minors, changes and contact
This information portal is intended for adults aged 18+. We do not knowingly collect personal information from children, and parents or guardians should use suitable device controls to restrict access on shared equipment. Gambling support is available through GamCare and the National Gambling Helpline on 0808 8020 133.
We may update this policy when the portal or its data practices change. Questions about this policy, your rights or an editorial submission can be sent to [email protected].
Your privacy choices matter: review cookie permissions, use the tools that suit your circumstances, and ask us if anything about your data is unclear.
This policy is provided for informational and marketing purposes only. We are not a casino operator, bookmaker or organiser of gambling. Access to this content is restricted to persons aged 18 and over (18+). For free, confidential support with gambling, visit BeGambleAware.org.