Contact details for the Duel editorial team
Start playingIf you have a question about our information, spot an error or want to suggest an improvement, you can contact the independent editorial team behind Duel. We handle questions about the material published on this site, but we are not the operator and cannot manage player accounts.
Write to the duel-casino.org.es editorial team
Send editorial questions to [email protected]. This inbox is for our content, including corrections, missing context and requests for clearer explanations of the information we publish.
We aim to reply within 48 hours. Please include the page concerned and a concise description of your question, which will help us check the relevant details without unnecessary delay.
Questions about your Duel account
We are an information portal rather than a gambling operator. That means we have no access to registrations, deposits, withdrawals, bonuses, verification checks or technical problems linked to a player account, and our editorial team cannot complete those requests for you.
For an issue involving an account, contact the operator through the support channels provided on its platform. Keep any account information, identity documents and payment details within that direct support channel rather than sending them to our editorial inbox.
Why this distinction matters
Duel is operated by Immortal Snail LLC under licence number ALSI-202411026-FI1 from the Government of the Autonomous Island of Anjouan, Union of Comoros. Our role is to explain the platform and the available features for an audience of UK players aged 18 and over; we neither operate the gambling service nor represent the operator’s customer-support team.
Separating editorial questions from account support also protects your personal information. It ensures that requests concerning Duel’s products reach the relevant team, while comments about our published information stay with the people who maintain this site.
Getting help with gambling concerns
If gambling has become difficult to control or is causing harm, confidential support is available from GamCare. The National Gambling Helpline is available on 0808 8020 133, 24 hours a day, and calls are free.
You can also visit BeGambleAware.org for independent information and practical tools. Gambling should remain a choice rather than something that controls your time, money or wellbeing.
This contact page is provided for information and marketing purposes only. We are not a gambling operator, bookmaker or organiser of gambling activity. Access to this content is restricted to people aged 18 and over (18+). For free, confidential help with gambling, visit BeGambleAware.org.